Ty currently serves as President & Chief Operating Officer of XOLogic Corp, the leading provider of e-commerce, retail and catalog data services to the lighting industry. [2010-present]
Ty co-founded & served as President & Chief Operating Officer of Deseret Health Group (a long-term care company operating 11 skilled nursing & assisted living facilities). [2005-2010]
As Director of Operations Support Systems for Deltacom, a $600 million/year public company, Ty led service fulfillment & call center end-to-end process improvement, control, software development & automation. [2002-2005]
As Director of Operations Excellence for Worldcom, a public telecommunications company, Ty led service fulfillment & call center end-to-end process improvement, control & automation. [1999-2002]
Ty served as Director of US Technical Support for Packard Bell NEC. Led 3 contact centers with 1200 technical support representatives providing 24/7 support to end-users, along with a $10 million/year fee-based support business. [1994-1999]
Ty holds a bachelors degree in Political Science from the University of Utah, and has been certified as a Six Sigma Black Belt by the American Society for Quality (ASQ), the largest organization of Quality Professionals in the world.